Let’s Set Your Table Podcast

Ep.21 - More Than a Showroom: The Heart of Hospitality Sales in Chicago

In Episode 21 of Let’s Set Your Table, host John D. and co-host Nick D. are joined by fellow HGI team members and Chicago representatives Kerry O’Connor and Jen Katta.

Together, they share behind-the-scenes stories from the Hode Group's dynamic showroom in the heart of Fulton Market. From the importance of teamwork and relationship-building to the hands-on approach of product testing, the team reflects on how they create a warm, client-focused environment that truly sets them apart.

Tune in to hear success stories, industry insights, and how the Hode Group delivers a one-stop-shop experience that brings lasting value to every customer interaction.

 

Takeaways

• The Hode Group showroom is a hidden gem in Chicago.

• Teamwork and collaboration are essential for success.

• Customer service is a top priority in the hospitality industry.

• Building relationships with clients leads to long-term partnerships.

• The HGI showroom offers a one-stop shop for all restaurant needs.

• The Hode Group represents over 30 different product lines.

• Product testing is crucial for customer satisfaction.

• The HGI team is passionate about what they do.

• Positive experiences lead to repeat business.

   

Chapters

00:00 – Introduction & Guest Welcome
01:45 – Inside the Fulton Market Showroom
03:30 – Representing Top Manufacturers
05:15 – Personal Journeys to the Hode Group
08:00 – Leadership, Culture & Family Ties
10:30 – Customer Service & Relationship Building
13:15 – What Sets the Hode Group Apart
15:00 – The One-Stop-Shop Experience
17:00 – Real Success Stories from the Showroom
19:00 – Product Testing & Turnkey Solutions
20:30 – Final Thoughts & How to Visit

Links

-  Explore our innovative, industry leading lineup of manufacturers we rep at: hodegroup.com

-  Visit the Hode Group Chicago Showroom: hodegroupshowroom.com

-  Listen to Let’s Set Your Table on Apple Podcasts

 

Ep.20 - Revolutionizing Reusables: The OZZI Story with Founder Tom Wright

In Episode 20, we are joined by Tom Wright, founder of OZZI Reusables and the OZZI Collection System, to discuss the impact of reusable containers on sustainability and the environment within the foodservice and hospitality world.

The conversation covers Tom's journey in the culinary world, the functionality and benefits of the OZZI system, and its growing adoption across various sectors. This episode emphasizes the importance of accountability in reusable programs, the financial advantages of using the OZZI system, and identifies the innovation with each product offering, including customizable containers and new product releases coming, which include cups and cutlery.

The discussion also touches on the future of reusables, recycling initiatives, and the significance of the three R’s: Reduce, Reuse, Recycle.

 

Takeaways

• The OZZI Reusable System is designed to reduce waste and promote sustainability.
• Accountability is crucial for the success of reusable programs.
• The system has been implemented in over 500 locations across 11 countries.
• Financial benefits include a quick return on investment for users.
• Customization options for containers enhance brand identity.
• Innovations in cutlery and cups are expanding the OZZI product line.
• The pandemic has accelerated the adoption of reusable solutions.
• Recycling initiatives are integral to OZZI's mission.
• The three Rs—Reduce, Reuse, Recycle—are central to OZZI's philosophy.
• The future of reusables is promising, driven by consumer demand and legislation.
  
  

Chapters

00:00 Show Open & Introductions
03:01 The Journey of Tom Wright and OZZI
08:05 Solutions for Schools, Universities, Businesses and More

09:24 How the OZZI Process Works 
14:14 Financial Benefits of OZZI
17:22 Container Sizes and Customization Options
20:07 Innovations in Reusable Cutlery and Cups
23:42 The Future of Reusables and Market Trends
24:24 Recycling Initiatives and the Three R's
29:55 Closing Thoughts and Sample Requests

Links

-  Explore Veda™ - Eco-Products' reusable containers that can be used with OZZI Collection Machines (https://tinyurl.com/mry3anfu)

-  How the OZZI collection machine works with reusable packaging containers - watch - play now! (https://youtu.be/NddNOfZ9oPA?si=CEtHg-MwCBojwwj2)

-  WATCH OZZI in action! 

• University of Denver Case Study: https://youtu.be/v8AEDsTiLew?si=TyQb7Njg4K_5kcU_
  
• Senior Living Community Case Study: https://youtu.be/lWCDwu6kn4A?si=Kdk-JXMO8RqOGDn1

-  Explore our innovative, industry leading lineup of manufacturers we rep at: www.hodegroup.com

-  Visit the Hode Group Chicago Showroom: hodegroupshowroom.com

-  Listen to Let’s Set Your Table on Apple Podcasts

 

Ep.19 - Setting Your Table with Steelite

In Episode 19, host John DeTerlizzi and co-host Kerry O'Connor, of the Hode Group, visit with, Nick Mowat and Amy Howard from Steelite International. They discuss the importance of tabletop in the culinary and hospitality industry, the role of a showroom to benefit customer planning and design , and common mistakes operators make when selecting tabletop . The conversation highlights Steelite's extensive product lines and emphasizes the need for continuity on the tabletop to enhance the customer’s experience which will ensure recurring  revenue and return business.   

Takeaways

• Steelite International holds a significant share of the tabletop market, estimated at around 40%.
• Customer engagement through showrooms is crucial for understanding needs and preferences.
• Timing is essential; operators should prioritize tabletop decisions early in the restaurant setup process.
• Commercial-grade products are designed to withstand the rigors of the hospitality industry.
• Continuity of product is vital for maintaining a consistent guest experience.
• Steelite offers a wide range of products, from basic to high-end, catering to various customer needs.
• Operators should consult with Steelite representatives for tailored advice and support.
• The showroom experience allows customers to see and feel products before making decisions.
• Understanding budget constraints is key to selecting the right products for a restaurant.
• Having enough product on hand is essential for seamless service during busy times.
  
  

Chapters

00:00 Show Open & Introductions
03:00 Welcome to Steelite International
05:00 Customer Engagement
08:12 Timelines with Tabletop 
12:32 Common Mistakes in Tabletop Decisions
12:53 The Importance of Product Continuity
17:22 Exploring Steelite's Product Range
18:20 Advice for Operators and Distributors
19:31 The Showroom Process and Customer Interaction

 

Links

-  Explore our innovative, industry leading lineup of manufacturers we rep at: www.hodegroup.com

-  Visit the Hode Group Chicago Showroom: hodegroupshowroom.com

-  Listen to Let’s Set Your Table on Apple Podcasts

Ep.18 - The Financial Benefits of Proper Trash Can Liners

In Episode 18, we are joined by Berry Global Account Manager Peggy O'Connor, to discuss the often-overlooked topic of trash can liners in the food service and hospitality industry. The hosts and our guest, explore the financial and environmental benefits of using the right size liners, the importance of standardization, and the impact of sustainability initiatives. The conversation emphasizes the need for education and awareness among operators to optimize their waste management practices and save money.

Takeaways

• Proper trash liners can lead to significant cost savings
• Using the right size liner reduces plastic waste
• Standardizing trash can sizes can simplify operations
• Education is key to changing operators' perceptions about waste management
• Operators often overlook the financial impact of waste management
• Smaller bags and can liner size reduction can be more efficient and safer for employees
• The right liner can improve operational efficiency
• Sustainable products can meet regulatory requirements and PCR mandates
• Long-term relationships with clients are built on trust and savings
  
  

Chapters

00:00 Introductions
02:38 Understanding the Importance of Proper Trash Liners
05:35 The Financial Benefits of Right-Sizing Trash Liners
12:34 Excessive Weight in Bags Can be Overlooked
14:23 Standardization and SKU Rationalization
20:18 Sustainability and Environmental Considerations
22:38 The Broader Impact on Operations

 

Links

Explore innovative industry leading packaging solutions at: www.hodegroup.com

The Hode Group Chicago Showroom: hodegroupshowroom.com

Let’s Set Your Table: Apple Podcasts

Ep.17 - The Importance of Ergonomics in Commercial Seating

In this episode, we are joined by Andreas Gfesser from Trendler, Inc. to explore the critical role of ergonomics in commercial seating within the food service and hospitality industry. The conversation delves into the importance of comfortable seating for enhancing dining experiences, the significance of furniture as a capital investment, and common mistakes made by restaurant operators in furniture selection.

The discussion also highlights the comprehensive offerings of Trendler, including their commitment to quality, durability, and customer satisfaction, as well as the importance of layout in optimizing restaurant flow and customer experience.

 

Takeaways

• Ergonomics is essential for accommodating human anatomy in seating.
• Trendler is a vertically integrated manufacturer specializing in seating products.
• Comfortable seating can significantly enhance the dining experience and increase customer spending.
• Furniture should be viewed as a capital investment with a depreciation schedule.
• Common mistakes in restaurant furniture selection include overlooking layout and flow.
• The average employee tenure at Trendler is a testament to their strong company culture.
• Understanding customer needs is crucial for successful furniture selection.
• The casino market presents unique challenges for seating durability and design.
• Trendler offers a complete turnkey solution for restaurant furniture needs.
• On-time delivery is a priority, with Trendler achieving a 99% success rate. 

Chapters

00:00 Introduction to Ergonomics in Commercial Seating
02:50 Understanding Trendler, Inc. and Its Offerings
05:29 The Importance of Ergonomics in Dining Experiences
10:22 Designing Comfortable Seating: The Science Behind It
16:05 Furniture as a Capital Investment
20:27 Common Mistakes in Restaurant Furniture Selection
21:06 The Role of Layout in Restaurant Success
31:57 Expanding Beyond Seating: A Comprehensive Approach
33:46 Durability and Functionality in Banquet Seating

 

Links: 

Explore innovative industry leading packaging solutions at: www.hodegroup.com

The Hode Group Chicago Showroom: hodegroupshowroom.com

Let’s Set Your Table: Apple Podcasts

Ep. 16 - Aluminum Tariffs & Food Packaging: What You Need to Know

In this episode of 'Let's Set Your Table', hosts John and Nick discuss the current challenges in the aluminum packaging industry with guest Todd Dery, who is the National Sales Manager with Durable Packaging.

They explore the impact of tariffs and legislation on aluminum prices, the strategies domestic suppliers are employing to navigate these challenges, and the importance of sustainable packaging solutions. The conversation also touches on consumer behavior regarding pricing and quality, as well as innovative packaging options that can enhance the dining experience.

Key Takeaways

• Aluminum prices are influenced by tariffs and market dynamics.
• Domestic suppliers face challenges due to imported products flooding the market.
• Legislation like anti-dumping is crucial for protecting domestic manufacturers.
• Sustainable packaging options are becoming increasingly important.
• Consumer behavior is shifting towards cost management in dining.
• Innovative packaging can enhance the presentation of food.
• Inflation is affecting all aspects of the packaging industry.
• Collaboration among suppliers is key to navigating market challenges.
• Quality and presentation in packaging can impact customer satisfaction.
• Durable Packaging is expanding its product line to adapt to market needs.

California aluminum packaging examples referenced in this episode: https://tinyurl.com/rfkphapk

Chapters

00:00 Summary and Industry Buzz
03:03 Aluminum Market Dynamics and Challenges
06:45 Legislative Impact on Aluminum Pricing
09:40 Strategies for Domestic Suppliers
12:30 Current Market Conditions and Pricing Trends
15:45 Consumer Behavior and Cost Management
18:35 Sustainable Packaging Solutions
21:30 Innovative Packaging Options
25:00 Conclusion and Future Directions

Links: 

Explore innovative industry leading packaging solutions at: www.hodegroup.com

The Hode Group Chicago Showroom: hodegroupshowroom.com

Let’s Set Your Table: Apple Podcasts 

Ep. 15 - Clarifying the Confusion: Biodegradable vs. Compostable

In this episode of Let's Set Your Table, the hosts discuss green and sustainable disposables with their guests from Eco Products. Our guests for this episode were Toby Alves, Product and Zero Waste Specialist with Eco-Products and Nicole Geletka, Regional Sales Manager with Eco-Products.

They aim to clarify the confusion around terms like "biodegradable" and "compostable" and educate owner-operators on waste diversion and the benefits of using certified compostable packaging.

The guests explain the differences between biodegradable and compostable materials, emphasizing that compostable items break down quickly and leave behind beneficial compost, while biodegradable items take longer and may leave residuals. They also highlight the importance of proper sorting and the role of signage in waste diversion. The guests offer their services and support to help operators make the transition to more sustainable practices!

 

Key Takeaways

• Compostable items break down quickly and leave behind beneficial compost, while biodegradable items take longer and may leave residuals.
• Compostable products are more strictly regulated with clear standards, while the term biodegradable is less regulated and can be misleading.
• Proper sorting and signage are important for successful waste diversion.
• Eco Products offers a range of new and innovative products for operators looking to transition to more sustainable practices.
• The cost of waste diversion and composting depends on the market and contract negotiations, but it can lead to cost savings and environmental benefits.
  

Sound Bites:

** "Compostable materials are designed to break down quickly and leave behind beneficial compost, while biodegradable materials take longer and could leave residuals."

** "Compostable items need a specific composting environment to break down properly, while biodegradable items may break down in a wider range of environments."

** "Compostable products are more strictly regulated with clear standards, while the term biodegradable is less regulated and can sometimes be misleading."

 

What we discussed:

00:00 - Introduction and Discussion of Green Disposables
05:26 - Roles and Value of Product and Zero Waste Specialists
07:53 - Eco Products' Differentiators and Commitment to Sustainability
13:52 - Educating Operators on Waste Diversion and Composting
17:52 - Clarifying the Differences: Biodegradable vs. Compostable
23:57 - Taking the Next Step: Entry Points for Operators
27:03 - Cost Considerations and Services Offered by Eco Products
29:35 - New and Exciting Innovations from Eco Products

 

Links: 

Explore innovative industry leading green compostable packaging solutions at : https://www.hodegroup.com

The Hode Group Chicago Showroom: hodegroupshowroom.com

Let’s Set Your Table: Apple Podcasts 

Ep. 14 - Enhancing Branding and Revenue with Napkins

In this episode of Let's Set Your Table, host John D and co-host Melissa Marguerite discuss the importance of napkins in the dining experience. They are joined by Patrick Garrigan, National Sales Brand Manager from Midwest Specialty Products, who provides insights into the different types of napkins and their impact on the customer's perception. They highlight the role of napkins in cleanliness, presentation, and branding. The conversation also touches on the environmental impact of different napkin options and the cost-effectiveness of higher quality napkins. The episode concludes with a discussion on custom capabilities and the potential for using napkins as a marketing tool.

Key Takeaways

• Napkins play a crucial role in maintaining cleanliness and enhancing the presentation at the dining table.
• Higher quality napkins can improve the overall dining experience and reduce waste.
• Napkins can be used as a branding tool to reinforce the restaurant's image and increase revenue.
• Air-laid napkins offer a cost-effective and environmentally friendly alternative to linen napkins.
• Custom printed napkins provide an opportunity to showcase specials, desserts, and other promotional content.
  
  

Sound Bites:

** "Higher quality napkins end up costing the establishment less in the long run."
** "If your napkin is doing the job it's supposed to do, the wet naps become obsolete."
** "Restroom cleanliness is ranked number two in leaving an impression on patrons."

What we discussed:

00:00 Introduction and Guest Introduction
01:39 The Importance of Napkins in the Dining Experience
08:09 Choosing the Right Napkin: Quality and Cost Considerations
09:45 The Environmental Impact of Napkin Choices
12:31 Custom Capabilities: Using Napkins as a Marketing Tool

Links: 

Explore innovative napkin solutions at : https://www.hodegroup.com

The Hode Group Chicago Showroom: hodegroupshowroom.com

Let’s Set Your Table: Apple Podcasts 

Ep. 13 - Is Foil Takeout Packaging Right for Me?

This conversation explores the benefits and applications of foil packaging in the food industry. The hosts discuss the advantages of foil packaging, such as heat retention and even heating, and its suitability for takeout and home meal replacement programs. They also address concerns about the perception of foil packaging and the importance of educating customers about its qualities. The conversation emphasizes the importance of the customer experience and the role of foil packaging in delivering high-quality food. The hosts suggest passing on the cost of packaging to consumers and highlight the potential for creative designs and colors in foil packaging.

Click for images of the California foil takeout packaging referenced in this episode: https://tinyurl.com/5n7xfdyw

Check out the black and gold foil series containers: https://tinyurl.com/3jd6xb5d

 

Key Takeaways

• Foil packaging offers excellent heat retention and even heating, making it ideal for takeout and home meal replacement programs.
• Educating customers about the qualities of foil packaging can help them understand its benefits and overcome any concerns about its appearance.
• Foil packaging provides a grease barrier and helps maintain the quality and freshness of the food.
• Operators can pass on the cost of packaging to consumers to ensure the use of high-quality materials.
• Foil packaging can be customized with different colors and designs to enhance the customer experience.

What we discussed:

00:00 Show Introduction
03:20 Discussion on Foil Packaging
08:18 Switching from Compostable Packaging to Foil
10:25 Foils as a Viable Option for Takeout Packaging
13:02 Crimping and Sealing Foil Containers
15:55 Presentation and Grease Barrier of Foil Packaging
20:23 Home Meal Replacement Concept
24:05 Passing Packaging Costs to Consumers
26:06 Different Colors and Designs for Foil Packaging
27:35 Maximizing Customer Experience with Foil Packaging
29:41 Conclusion and Call to Action

Links: 

Explore the vast product list of aluminum foil takeout packaging at: https://www.hodegroup.com

The Hode Group Chicago Showroom: hodegroupshowroom.com

Let’s Set Your Table: Apple Podcasts 

 

 

Ep. 12 - A Hospitality Savings Strategy Operators NEVER Consider

Attention Hospitality and F&B OPERATORS! You could be (literally) throwing money away into your trash, the landfill AND it might be costing you more than $100K every year. This savings strategy is one that most of you may have never considered! It is commonly overlooked and we break it down for you and how it works in this episode. 

By the end of this episode, you will soon realize how much money your operation is possible wasting and you’ll want to do an waste audit of your property ASAP. 

“You're not in the business to keep the landfill in business. You're in the business to make more money. So the more money you can save in a disposable - that money needs to be parlayed into things that drive more revenue and ticket sales”

What we discussed: 

(00:15) The savings strategy you NEVER considered

(05:26) Money is in the TRASH!

(10:39) Where are the savings?

(14:50) What you COULD be spending money on instead 

(15:40) Get more return visits 

(20:04) Trash can weights 

(21:42) How much we ACTUALLY save - case studies 

(26:00) Schedule a property audit with us

3 Reasons To Do A Property Audit ASAP: 

1. Operators often believe they need larger trash can liners than they actually do - and it costs them significantly. A common mistake is buying 60-gallon liners for a 44-gallon, 32-gallon or even a 23-gallon Slim Jim trash can.
   
   
2. Improper management of your trash cans and trash liners can cause increased expense to your business and operation. Addressing overlooked money drainers like trash can liners can possiby save you $1000-$100,000+ every year depending on your property size. 
   
   
3. By optimizing management and the waste stream of your trash, you free up resources to enhance guest experiences, invest in state-of-the-art equipment, and elevate food quality, driving even more revenue 
   
   

Links: 

Get an audit of your property,  and possibly save $1,000-$100,000+: https://www.hodegroup.com

The Hode Group Chicago Showroom: hodegroupshowroom.com

Let’s Set Your Table: Apple Podcasts